Oracle Careers – Technical Analyst 1 (Support)

Job Overview

Oracle is seeking highly motivated candidates for the Technical Analyst 1 – Support role in India. This position is designed for individuals who are passionate about solving complex problems, supporting clients effectively, and ensuring smooth technical operations.

This role will allow you to grow within one of the world’s leading technology companies, while contributing to impactful solutions that make a global difference.

Job Details

Job Description

As a Technical Solution Analyst, you will be responsible for:

• Conducting investigations on front-end applications.
• Capturing information, applying fix tools, shadowing end users, and testing workflows both internally and externally.
• Using backend techniques, including:
  • Gathering log files.
  • Querying tables.
  • Updating database fields.
  • Cycling servers.
• Ensuring effective communication with clients and internal collaborators, both verbally and in writing.
• Documenting notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle.
• Prioritizing work based on severity, balancing client and business needs.
• Collaborating across teams to ensure issues are addressed by the right individuals.

Responsibilities

• Troubleshooting technical issues.
• Managing incidents, problems, and change requests.
• Supporting clients and collaborating globally.
• Maintaining documentation and knowledge articles.
• Communicating technical details to both technical and non-technical stakeholders.

Qualifications

Basic Qualifications

• Minimum four years of related work experience along with a Bachelor’s degree in:
  • Computer Engineering
  • Computer Science
  • Information Systems
  • Software Engineering
  • Or a related field

Preferred Qualifications

• 0 to 2 years of experience in:
  • Application Support
  • Client/Customer Support
  • Incident Management
  • Problem Management
  • Change Management
• Strong knowledge of SQL (Structured Query Language).
• Readiness to work in 5:30 PM – 2:30 AM IST shift.
• Excellent interpersonal skills and effective communication with stakeholders across regions.
• Flexibility to work in different shifts and provide on-call support.

Required Skills

• Troubleshooting and problem-solving.
• SQL expertise.
• Technical Support experience.

About Oracle

Oracle is a world leader in cloud solutions, trusted by global industry leaders across multiple sectors. For more than 40 years, Oracle has thrived through continuous change, driving innovation and integrity.

What Makes Oracle Unique

• Commitment to inclusive workforce and growth opportunities for all.
• Emphasis on true innovation through collaboration.
• Opportunities to work on global projects with a healthy work-life balance.
• Competitive benefits covering:
  • Flexible medical plans
  • Life insurance
  • Retirement options
• Strong culture of community service with employee volunteer programs.

Diversity & Inclusion

Oracle is committed to creating a workplace where everyone feels empowered to contribute.

• People with disabilities are encouraged to apply.
• Accessibility assistance and accommodation are available during the hiring process.
  • Email: accommodation-request_mb@oracle.com
  • Phone (U.S.): +1 888 404 2494

Equal Opportunity Employer

Oracle is proud to be an Equal Employment Opportunity Employer.

• All qualified applicants will be considered without discrimination on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.
• Oracle also considers employment for applicants with arrest and conviction records, in accordance with applicable laws.

How to Apply

If you are ready to begin your career with Oracle and take on exciting challenges in the Technical Analyst 1 – Support role, follow the link below to submit your application.

👉 Apply Here