About the Opportunity
Capgemini, a global leader in consulting, technology services, and digital transformation, is inviting applications from fresh diploma holders for an entry-level role in its Contact Support Group (CSG) under the Capgemini Exceller hiring program.
This is a unique opportunity for 2025 diploma pass-outs to kickstart their IT careers with one of the world’s most trusted and innovative technology firms. The role is open to candidates with any 3-year diploma, offering them a chance to work in a professional environment, gain hands-on technical experience, and build a strong foundation for growth within the organization.
Position Details
- Role Title: Contact Support Group (CSG) Associate
- Hiring Program: Capgemini Exceller
- Work Location: Noida
- Type: Full-time, Entry-Level
- Experience Required: Fresher (0 years)
- Batch Eligible: 2025 diploma graduates
- Salary Package: ₹3.25 LPA
- Application Deadline: 17th August 2025
Eligibility Criteria
Capgemini is looking for enthusiastic and career-ready individuals who meet the following criteria:
Educational Qualification
- Candidates must have completed any 3-year full-time diploma (Engineering or Non-Engineering streams are accepted)
- Must be from the 2025 graduating batch
- No active backlogs at the time of application or onboarding
Skill Requirements
- Good communication skills (written and verbal)
- Basic understanding of computer systems and troubleshooting
- Ability to work in rotational shifts, including night shifts
- Willingness to relocate to Noida as per business requirements
- Strong customer service orientation and problem-solving mindset
Roles and Responsibilities
As a member of the Contact Support Group (CSG), you will be responsible for providing first-level technical support and ensuring smooth IT operations for Capgemini’s internal teams and clients.
Key Responsibilities Include:
- Handle IT-related queries via phone, email, or chat
- Log incidents and service requests in ticketing tools
- Provide remote technical assistance for hardware/software issues
- Escalate unresolved issues to the appropriate teams
- Ensure timely resolution and closure of support tickets
- Maintain service level agreements (SLAs) and quality standards
Why Choose Capgemini?
Capgemini is known for nurturing fresh talent through structured onboarding, continuous learning, and mentorship. Here’s what you get as part of the Capgemini Exceller journey:
- A solid career foundation in IT support and infrastructure
- Access to training and certifications for career advancement
- Exposure to enterprise-grade tools and global clients
- Inclusive work culture and flexible career growth paths
- Strong emphasis on work-life balance and employee well-being
Important Dates and How to Apply
- Application Deadline: 17th August 2025
- Apply Through: Official Capgemini Exceller platform
- Link to Apply: Apply Now – Capgemini Off-Campus CSG Role
Selection Process (Tentative)
The selection process for the CSG role typically includes:
- Online Application Review
- Communication and Aptitude Assessment
- Technical/Support Assessment
- HR Interview or Final Discussion
Shortlisted candidates will be contacted via email for further steps. Ensure that your contact details and resume are up to date.
Final Note
This is a great opportunity for diploma students from the 2025 batch to join a multinational organization and begin their professional journey in the tech space. If you’re looking to build your career with an industry leader, don’t miss out, apply before 17th August.
For more updates on fresher openings like this, stay tuned or bookmark the application page linked above.
