Location: Bengaluru, Karnataka, India
Company: Exotel Techcom Pvt Ltd
About Exotel
Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. It has recently received a virtual telecom operator license to offer cost-effective, end-to-end VoIP telephony services, making it a 100% compliant cloud calling operator. Founded in 2011, Exotel powers 70 million conversations daily for over 6,000 businesses across India, Southeast Asia, the Middle East, and Africa.
Its omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses manage customer engagement. With $50 million ARR and a $100 million Series D funding round, Exotel continues to expand globally.
Exotel also won The ET StartUp Awards 2022 – Comeback Kid category.
Job Role: Tech Support Intern
As a Tech Support Intern at Exotel, you will:
- Conduct in-depth analysis and resolution of customer tickets.
- Simulate customer issues to find solutions and fixes to customer inquiries.
- Gain a thorough understanding of Exotel products and become a champion of Exotel-specific tools and troubleshooting procedures.
- Collaborate with teams like Customer Happiness, Customer Success, Sales, Product, and Engineering to build strong cross-functional relationships.
- Stay curious to explore newer and better ways to resolve customer issues.
Skills & Qualifications
- Engineering / BSc / equivalent degree with 0–2 years of relevant work experience.
- Ability to work independently and efficiently to meet deadlines and SLAs.
- Willingness to work in shifts; self-motivated, detail-oriented, and organized.
- Strong communication & troubleshooting skills.
- Ability to analyze, research, and solve highly technical and unique problems.
- Technical Skills:
- Good command of Linux CLI tools.
- Proficient in writing SQL queries.
- Knowledge of at least one scripting language (PHP, Python, etc.).
- Prompt response to support-related phone calls, chat & emails.
Why Join Exotel
- Be part of a fast-growing SaaS company driving customer engagement at scale.
- Work on cutting-edge communication technology.
- Learn from some of the best minds in the customer engagement and cloud telephony space.
Company Highlights
- Cloud-based product suite powering 70M+ conversations daily.
- Presence in India, SEA, Middle East, and Africa.
- $100M Series D Funding.
- ET StartUp Awards Winner 2022.
How to Apply
Visit Exotel Careers or reach out to the hiring team directly for the Tech Support Intern opening.
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